GirlCrew

Frequently Asked Questions

ABOUT

How do I make friends through GirlCrew?

We believe the most rewarding friendships, happen offline, and nearby. So when you join GirlCrew, it's easy to organise get togethers that are open to anyone in the group to come along to. Browse the events in your local group, or post one if there are none that interest you or suit your schedule. If you'd prefer to get to know people a little bit online before you meet in person, why not introduce yourself with a post, comment on the event post you're interested in, or simply join in some of the chats and Lols on any post.

What age is GirlCrew for?

Most GirlCrew members are in their late twenties and thirties, all members however must be over 18 years of age. We've had women upwards of 70s make friends though so everyone over 18 is very welcome to make the most of the groups. If you'd like to request a group for under 18s in your area, submit your request here.

How does it work?

Firstly you sign up to GirlCrew. Then you select a city as your Home Crew – this is the group you'll have quickest access to via the ‘Home’ button in your menu. Most people select the city they're based in to stay up to date with the fun happening locally. After that, you can also follow other groups by clicking the star next to them.

If you love the events another member posts, you follow them! In future changes to the app, you’ll see more of the stuff from people you follow in your newsfeed.

Your newsfeed shows the most recent posts and events from your Home Crew, and groups you follow.

The Events button in menu will list events from all the groups you follow and your Home Crew. These are divided by Other and Attending.

To see only events from a single group, select ‘Events’ at the top of that group’s page.

How do I create an account?

Download the GirlCrew app from the App Store or Play Store and sign up with Facebook or email. Or Go to GirlCrew.com and select either Log In. Sign up email requires account verification and can take longer. Some Facebook sign ups also require account verification.

Do I have to use my real name?

Yes. As GirlCrew is set up to meet people in real life, offline, and begin friendships, we find that people are more comfortable, at ease and friendly knowing the real name and face attached to the online profile.

How much does GirlCrew cost?

GirlCrew is free to join and use. However, we offer additional benefits for Premium groups. Premium membership gives you four events per month organised by our team, access to GirlCrew partner discounts both locally and online, and you'll always be first in line for any surprise treats. Find out more about Premium Membership here. here. This option is currently only available in Dublin, but you can register your interest for Premium for another city by emailing info@girlcrew.com

GIRLCREW GROUPS & FOLLOWING

There isn't a GirlCrew group for my area!

We suggest you join the one nearest to you, and post an event for your area in that group! We're sure there will be others nearby or who might love the opportunity for a day trip. You can also submit a request for your town or city to be added in the future here. here. The more requests we have for a city, the more likely it will be added soon, so feel free to share the link or spread the word to increase the chances of this being our next city.

How do I find and follow more groups?

Go to Groups in your menu, and at the top of the page you should see two tabs, 'My Groups' and 'All Groups' simply go to the All Groups tab to browse topic or location groups and star the ones you want to follow.

How do I change my Home Crew?

You always need a Home Crew, but you can change which one it is. Visit the group you'd like to change your Home Crew and just click the Home icon next to the name of the group. Now, it will appear in your Home menu button.

How do I unfollow a group?

To unfollow a group, simply click the star again.

How do I follow/unfollow a member?

Visit a member's profile and click the star! If a star is blocked in, it means you're already following them. Click the star again to unfollow.

Where can I find the GirlCrew guidelines?

You can find them here If you feel someone has broken one of these, please report the post or person by clicking on the three dots next to their post, event, comment or profile. If you feel something needs to be added to or changed in our guidelines, please email info@girlcrew.com

How do I report a member, post, event or comment?

Click the three little dots next to posts, events, comments, and on member profiles to access extra options, including reporting. Simply click the three dots, choose the report option and follow the steps prompted to you.

How do I block a member?

At present you can just follow, unfollow, or report, but we're adding the ability to block and/or block from your feed in the future.

I am unable to log in!

If you have entered your current password correctly, and/or are logging in with Facebook, there may be an issue or block with your account. If you think you may be typing your password wrong, you can try a password reset by clicking ‘Forgot Password’. If you're logging in with Facebook and have your current password with them correct, you can try a password reset with them also. If your Facebook account has been blocked or deleted by Facebook temporarily or permanently, this may also cause issues with logging into GirlCrew with Facebook. If you do not have mobile data or wifi available, this may affect log in. If none of these issues are affecting your ability to log in, please submit email Email info@girlcrew.com

How do I change my password?

Simply go to GirlCrew.com and select the Forgot Password link. You'll be asked to submit your email address and you'll be sent a link to reset your password. If you normally log in with Facebook, you won't be asked for a password for GirlCrew. If you can't log in with Facebook because you've forgotten your password with them, you'll have to go through their Forgot Password link to regain access to your GirlCrew account.

How to I change the email address attached to my account?

Just go to your own profile and click the edit button. It looks like a pencil. Here you can change your password, email, bio, and profile picture.

I can't remember what email I signed up with!

No worries, it might take us a little digging but we'll find you. Email info@girlcrew.com and just let us know your full name, and location. We'll be able to send a reminder email to the email address you signed up with. If you signed up with Facebook, you should just choose to log in with this option each time.

How do I change my password?

Go to your own profile and click the edit button. It looks like a pencil. Here you can change your password, email, bio, and profile picture.

I have forgotten my password

That's ok! Sometimes we forget our's too. Simply select the Forgot Password link. You'll be asked to submit your email address and you'll be sent a link to reset your password. If you normally log in with Facebook, you won't be asked for a password for GirlCrew. If you can't log in with Facebook because you've forgotten your password with them, you'll have to go through their Forgot Password link to regain access to your GirlCrew account.

How do I invite others to join GirlCrew?

Just tell them to visit GirlCrew.com and hit the Sign Up or Log In buttons.

I'm a man but I'd like to join.

Register your interest in a mixed option/mens’ option by emailing info@girlcrew.com.

If my gender isn't as simple as just biologically male or female, can I join?

GirlCrew is for anyone identifying as a woman, as or when they do. We also welcome people who identify as gender fluid, and non binary who feel it’s the right space for them. If that doesn't cover how you would describe your gender, or doesn't fully cover it, but you would like to use GirlCrew and feel it's the right fit for you, then sign on up, or get in touch with us if you'd like to chat through anything first. Our email is info@girlcrew.com and our team are lovely.

How do I edit my profile?

Simply click on the hamburger menu (three little lines) in the top left corner, and choose Edit Profile. If you're already viewing your profile, click the edit button that looks like a pencil.


I can't change my name on my profile

We encourage users to use their real names on GirlCrew because we would prefer for anonymity to not be used in a negative way. However, we understand there are other reasons you may not feel safe or comfortable using your real name, or perhaps your name has changed or you entered it incorrectly to begin with. Just pop us on an email at info@girlcrew.com and we'll help change it.


How do I update my profile picture?

Navigate to Edit Profile through the menu in the top left corner. If you're already viewing your profile, click the edit button that looks like a pencil and you'll be able to edit your details and profile picture.


Can I hide my profile?

You can't currently hide a profile from other members of GirlCrew. However, we will be adding a block functionality in the future that will allow you to hide your profile from individual accounts. And your account will only be viewable via the GirlCrew app.


How do I send someone a message?

GirlCrew doesn't have private messaging at present. Just comment on a members post or event if you have a question or want to make plans with them.

type of groups can I follow?

You can follow any groups, but we'd recommend keeping your follow list to cities you live in or visit frequently, or topics you're interested in. This helps keep your feed interesting and relevant to you. If you're travelling to a city for a limited amount of time, it's easy to follow for the duration of your visit or in the weeks coming up to your trip if you'd like to make plans with the girls or get some local info.


How do I unfollow a group?

Visit the Groups page, and click on the star to follow or unfollow. Click the Home icon next to any group to make it your Home Crew.


Can other members see what groups I follow.

Yes. When a member visits your profile they can see the groups you follow.


Can I add other GirlCrew members to a group?

Nope, this is up to the individual to choose to do themselves. But you can advise they follow one if you think they'd love it!

How do I post in a group?
Go to a group, and click ‘What’s Happening?’ Here you can post text, an image, or select the green calendar icon to post an event.


How do I create an event in a group?

Click the 'What's happening?' bar at the top of the page, and click on the calendar icon to allow you to create an event type post. Easy as pie!

I limit how many people can attend an event?

This is a feature we hope to add in the future. At the moment, if there is limited space, or you just would feel more comfortable meeting a small group, please just add a note about how many places available in the More Info for your event, and then operate on a first come first serve basis.


How do I search for a particular post or event in a group?

At present, the search feature just works to find other members, but we look forward to adding the option to look for specify keywords in posts in the future too.


How do I edit posts or comments I've written?

This isn't possible at the moment. But you can delete the post or comment and write a new one.


How do I delete a post, comment, event or image?

Click on the little three dots next to or below your post/comment or event and it will allow you to delete it.


Can I hide posts I don't like on my feed?

Not at present, but you can report it if it's something you feel shouldn't have been posted. In the future we hope to add an option to block members from your feed, and show more posts from the members you follow.


Why was my post/photo deleted?

Your post, photo, event or account can be deleted/banned if it breaks any of our GirlCrew Guidelines, or our Terms & Conditions.

TECHNOLOGY


The website is not loading correctly!

Uh Oh! Give it a moment and try it again. If the problem persists, check our social media to see if there's a problem we're aware of, or send an email to info@girlcrew.com to let us know.


My browser doesn't support the GirlCrew site!

We support the majority of the most-used browsers in the cities where we have groups. The ones we currently support are:

I keep seeing an error message

You may be trying to access a post or event that has been deleted since the user posted it. If all other parts of the site are working for you, it's likely that this is the case. If it's not a post, event or comment, please notify us by emailing info@girlcrew.com


How do I delete my account?

You can close your account by selecting Edit My Profile from the menu in the header, and then selecting 'Close My Account' on that screen. You will lose all posts, events, etc. But if you decide to come back, we’re happy to have you. You’ll just be starting from scratch as regards events, followers etc.


How do I reactivate my account?

You cannot reactivate an account but you are welcome to re-join. You will need to create the account, join groups etc from scratch even if you previously had an account.


I deleted by Facebook account, does that delete my GirlCrew account?

The email you used to sign up to Facebook is stored in our account, so you can click ‘Forgot Password’ and an email will be sent to that address to reset your password. From then on, you’ll be able to sign in with email.

None of these answer my question!

No problem, just pop on an email to info@girlcrew.com. Please ensure your query is definitely not answered here before you contact the team directly though.